| Frequently
Asked Questions... |
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What
are the appropriate ages for
Day Out With Thomas? |
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Day Out With Thomas is a family event that welcomes passengers of all
ages.
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Where
is the event?
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Rail Heritage Centre
Barbour Road,
Thirlmere NSW 2572 see map here...
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| When
is the event? |
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Saturday,
May 15 & Sunday, May 16, 2010. |
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| When
do tickets go on sale? |
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Tickets are on sale now. You
can book securely online.
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| What
are the ticket prices? |
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Adults $30, Seniors
$25, Kids (2 & over) $20.
Children under 2 are admitted free
- if not occupying a seat on Donald's train.
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| How
do I purchase tickets? |
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Click
on this symbol >
to choose which of Donald's trains you'd like to ride
on. When
you book your train, your ticket gives you entry to all of
the special Thomas activities on the day selected. |
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....or,
call our booking office on 02 9379 1110
Monday Friday, 8:30am 4:30pm |
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| Who
needs tickets? |
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Tickets are required for all
guests aged 2 and over.
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| What
is included in the ticket price? |
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| A
ticket for Day Out With Thomas includes: |
| - |
a steam train
ride with Donald |
| - |
Thomas
& Friends themed entertainment, including:
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Thomas
Storytelling |
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Movie
Station |
| - |
Mini
Train Rides |
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Jumping Castle |
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Rail
Discovery Tour |
| - |
Face Painting
and more. |
| Guests
will also have the opportunity to meet Sir
Topham Hatt,
the Chairman of the Railway on the Island of Sodor. |
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| How
will I receive my tickets? |
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Tickets purchased 1 week or
more in advance of the event, will be posted to guests within
3 business days after purchase.
Guests who purchase tickets
less than 1 week prior to the event, can collect their tickets
from Thirlmere Museum entry gate on the day.
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| Are
there any refunds? |
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Sorry, we're unable to offer
refunds or exchanges without return of tickets to point of sale
and then only until 1 week prior to the event. Cancellation
fees may apply.
No refunds or exchanges less
than 1 week prior to the event.
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| Will
Thomas the Tank Engine
be there? |
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Yes! Thomas the Tank Engine
has travelled all the way from the Island of Sodor and has arrived
Right on Time to meet you and your family there are also
opportunities to have family photos taken with Thomas.
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| Will
Sir Topham Hatt
be there? |
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Yes, Sir Topham Hatt
will take time away from his busy schedule as Chairman of the
Railway on the Island of Sodor, to oversee the train operations
and activities on the day.
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| Is
it essential that tickets be purchased in advance? |
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Due to the popularity of Day Out With Thomas, advance ticket purchase is essential.
When purchasing tickets,
you will be asked to select a specific day and time for your ride
with Donald (or we will indicate which of the remaining
times are available).
Your ticket is valid only
for a train ride at that time, but will be available for all-day
access to the Museum on the day selected.
Click
on this symbol >
to choose which of Donald's trains you'd like to ride
on. When
you book your train, your ticket gives you entry to all of
the special Thomas activities on the day selected. |
 |
....or,
call our booking office on 02 9379 1110
Monday Friday, 8:30am 4:30pm |
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| Day
of Event Information |
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| What
times do trains depart? |
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Thomass
friend, Donald, departs Sodor Station (Thirlmere)
at:
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09.30
am
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12.00
pm
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10.45
am
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1.15
pm
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2.30
pm
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| When
should we arrive for our train ride? |
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It is recommended that guests
arrive at Sodor Station (Thirlmere) at least 20 minutes
before their scheduled departure.
Please have
all tickets ready for inspection when boarding the train, at the
Museum gate and before participating in any Thomas activities
within the Museum.
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| Is
there assigned seating on the train? |
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Yes, seating is assigned on
the train so that everyone with a ticket gets a seat. Please check
the departure time, carriage and seat allocations on your tickets.
If you're travelling with
a pram, please cloak your pram in our enclosure on Thirlmere Station
platform, well before boarding the train.
Any guests with mobility requirements must contact our office
in advance so arrangements can be discussed.
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| How
long is the train ride? |
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The return train ride
is approximately 50 minutes in duration.
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| Are
you limited to just one steam train ride? |
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Due to the limited space available,
each ticket entitles the holder to one steam train ride with Donald,
however, we will also have Mini Train Rides available in the Thomas
event area one ride on this train is included in your ticket
price (together with other inclusions).
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| Is
there an additional cost for parking? |
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There's plenty of free, on-street
parking available in Thirlmere.
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| Are
food and drinks available? |
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Food and drink will be available
for purchase at the Rail Heritage Centre and in shops in Thirlmere
Village.
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| Will
there be toilets available? |
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Ample toilets are available
at the Rail Heritage Centre and close by to Sodor Station
- toilets are not available on Donald's train, so passengers
should arrange their toilet schedule accordingly.
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What
if there is inclement weather?
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The Day Out With Thomas event
will take place, rain or shine. |
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